Patient Participation Group

This is a forum for our patients to bring their views, ideas and suggestions relating to local healthcare services. Although relatively new, it is hoped that the PPG will be working alongside the practice to help improve existing services and / or introduce new services.

If you would like more information on the PPG or would like to become a member, please contact the Practice Manager.

Join our PPG

What are the benefits of PPGs?

PPGs are about implementing real, positive change in their communities. Patients have long valued the relationship with their GP and general practice. However the dynamics of this relationship have changed over recent years – patients today rightly want more say in their own healthcare, they are better informed and expect to be treated as whole people, not just as a condition or ailment.

PPGs have an increasingly important role to play in helping to give patients a say in the way services are delivered to best meet their needs, and the needs of the local community.

PPGs can help GPs to develop an equal partnership with their patients. They can help them to communicate accurately and honestly with individual patients, and with the wider community about key health matters. They can also help to reduce costs and improve services by identifying changes that the practice may not have considered, allowing resources to be used more efficiently. What is more, they can develop mutually supportive networks for patients and the practice, outside of individual appointments.

In practice, PPGs can play a number of roles, including:

• Advising the practice on the patient perspective
• Communicating with the wider patient population
• Carrying out surveys/research into the views and experiences of those who use the practice (and their carers)
• Influencing the practice or the wider NHS in Richmond to improve commissioning and the provision of services and care

They could also:

• Run volunteer services and suppot groups to meet local needs
• Fundraise to improve services by the practice
• Organise health promotion events

We would value your opinion

If you would like to become a member of our PPG, or have any suggestion or opinions you would like to be taken into consideration on how we might be able to improve our services, please contact us on  ricccg.crossdeepsurgery-twickenham@nhs.net.