If you are attending the practice for a pre-booked appointment we recommend a face covering.

A BIG THANK YOU FOR ALL THE KIND DONATIONS OF PERSONAL PROTECTIVE EQUIPTMENT FROM PATIENTS FOR OUR STAFF

Click here to View our Special Spring 2020 Coronavirus Bulletin which includes practicle advice on how to access our services during this time. 

IT SYSTEM UPGRADE – IMPORTANT INFORMATION

Click here to view information which may effect how you access our services from Monday 18th May.

Our online patient services portal will be unavailable from Monday 25th May 2020.

You will need to call the practice to book an appointment on 0208 892 8124 or you can request a repeat prescription online by clicking here.  

We will contact patients in Late June/July to confirm how to register for our new Online Service Portal. 

Information for Patients with Long Term Conditions

The SWL long-term condition programme team has been working on a primary care response to Covid-19 by developing online patient information toolkits and a bespoke video, for primary care to share with patients who have the following conditions: diabetes, respiratory or cardiovascular disease.  The video and patient information toolkits can be found by clicking here

Information for Parents

If your child is unwell and you need advice from the practice then please contact us as you usually would.  Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.

Click here to access information on when to contact Health Care Providers during the COVID Pandemic. 

Coronavirus Information for Patients

We now have a dedicated page for information for patients in the community who are at risk & General patient information including how you can help our NHS – Click here

IMPORTANT PATIENT NOTICE – Effective From Monday 16th March 2020

The practice door will remain closed and ONLY patients with appointments will be given access – This is to protect the welfare of our staff and other patients.

If need to collect a prescriptions please call the practice to nominate a pharmacy and we will send this electronically to them.

If you need to speak to us then please call the surgery on 0208 892 8124 Or 111 when we are closed.

IMPORTANT PATIENT NOTICE:

Please visit the below government website to source the most up to date information regarding Coronavirus.

https://www.gov.uk/coronavirus

If you have ANY concerns regarding coronavirus – DO NOT COME TO THE SURGERY. Please dial 111 for further advice or use the Online 111 service via the below link: 

https://111.nhs.uk/covid-19

In our efforts to protect patients and staff we are reviewing our appointment system to include GP telephone appointments. If you have an appointment booked and are concerned, PLEASE DO NOT COME TO THE SURGERY. Dial 111 for further advice or or use the Online 111 service.

Please also note that access to Online Appointments has been suspended until further notice.

DoctorLink

Cross Deep Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

https://app.doctorlink.com/crossdeepsurgery/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

Welcome

The practice was established almost one hundred years ago and has developed along traditional family doctor lines. The present partners have sought to continue this tradition whilst incorporating the highest standards of modern medicine. The surgery was fully refurbished in 1991 when it also became a Training Practice for aspiring GPs.

Flu vaccination clinics now available to book

Access & Parking

The practice caters for people and patients with disabilities. There is limited provision of parking at the rear of the building. This is intended for the use by the elderly and infirm and for the use of young children. Please use with consideration.

NHS111 ONLINE SERVICE

Please click here to access the NHS 111 Online Service

Physio Self – Referral

Do you need physiotherapy?   You can now refer yourself to the local NHS Physiotherapy service directly – if you are over 16 years old. Click Here to Access