Clinics & Services

Clinics and Services

Appointments with a doctor or nurse are spaced at 10 minute intervals unless longer has been requested by the clinician.

To help ensure our doctors and nurses run to time patients that arrive more than 10 minutes late for an appointment may be asked to rebook.

Standard Advanced Bookable Appointments

Doctors’ appointments can be booked with a clinician of your choice up to 6 weeks in advance and can be for most medical matters. There are both male and female doctors and if you have a preference please let reception know when you make your appointment. If you have a long term condition or an ongoing issue it may be beneficial to see the same GP – please discuss this with our reception team and they will give you all of the options.

Nurse appointments can be booked up to 6 weeks in advance. The nurses can offer appointments for vaccinations, long term condition reviews, cervical screenings, ECG’s and wound care.

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Urgent Appointments

Every day we have on the day appointments for acute urgent problems, we also have a Triage doctor available from 2.00 pm – 6.30pm

If you feel you need to be seen by a clinician and you are not able to wait for a routine appointment you will be offered a telephone call from our Triage Doctor. The Doctor will call you back to discuss your needs and offer you the best service for you.

Telephone / Video Appointments

When booking your appointment you will be asked if you would like a telephone, face to face or Video appointment. The doctors and nurses try to stick to the appointment time as much as possible when calling but the time cannot be guaranteed. Please make sure you can take the call as the doctor or nurse may not leave a message or voicemail.

Extended Access – Early Morning, Evening and Weekend Appointments

Patients who are registered at this practice can now book an appointment to see a GP, Physicians Associate, Practice Nurse or HCA on weekday mornings, evenings or Saturdays.

When We Are Closed

For non-urgent medical problems which cannot wait until surgery re-opens please ring our Out of Hours service on NHS 111 from a landline or mobile. In an Emergency you should dial 999.

Cervical Screening

We offer cervical screening appointments throughout the week at Cross Deep Surgery but there is also availability at our hub surgeries on the weekends. Please call reception if you would like to be booked in.

Access

Cross Deep Surgery has automatic opening doors and a lift for access to the first floor for wheelchair and pram access. There is a disabled toilet and this can also be used by mothers for nappy changing. For patients who do not speak English we can arrange for an interpreter but kindly let reception know in advance.

Chaperones

Cross Deep Practice is committed to providing a safe, comfortable environment where the wellbeing of patients and staff is of utmost importance. If you would like a chaperone please let the receptionist know ideally at the time of booking your appointment, so we can make suitable arrangements.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We monitor missed appointments and will notify patients if they regularly fail to attend without notification.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception on 02088928124 before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.