Cross Deep Surgery

4 Cross Deep, Twickenham, TW1 4QP

Current time is 17:43 - We're open

NHS

Telephone: 020 8892 8124

Out of Hours: 111

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

During COVID, the requirement for practices to maintain Friends and Family Test (FFT) was paused. From April 22 the pratcice has re-started FFT and will report monthly on the results on this page. We have improved the way in which we collect this data as each patient who has an appt at the practice will receive a SMS invitation to take part. These are counted up and results are reviewed and shraed with the practice team and with our Patient Participation Group.

Manual FFT can be sent to the practice by clicking here.  Patients were asked, Overall, how was your experience of our service.

May 2022

Ranking Number of Patient %
Very Poor 3 0.98%
Poor 4 1.31%
Neither 8 2.62%
Good 58 19.01%
Very Good 232 76.06%
Total 305 100%

April 2022 (Switched on Mid-Month)

Ranking Number of Patients %
Very Poor 4 1.42%
Poor 2 2.85%
Neither 0 0%
Good 12 17.14%
Very Good 55 78.57%
Total 70 100%

 

Results of Cross Deep Surgeries FFT – Pre COVID

  • November 2019 – 1 Response
  • October 2018 – 0 Responces
  • September 2018 – 0 Responces
  • August 2018 – 0 Responces
  • July 2018 – 0 Responses
  • June 2018 – 1 Response of Likely
  • May 2018 – 1 Response of Extremely Likely
  • April 2018 – 4 Responses Received – 2 Extremely Likely & 2 Extremely Unlikely
  • March 2018 – 0 Responses
  • February 2018 – 0 Responces
  • January 2018 – 1 Response of Extremely Likely, 1 Response of Neither Likely or Unlikely
  • December 2017 – 1 Response of Extremely Likely
  • November 2017 – 1 Response of Extremely Likely
  • October 2017 – 0 Responces
  • September 2017 – 0 Responces
  • August 2017 – 0 Responces
  • July 2017 – 1 Responce of Extreamly Likely
  • June 2017 – 0 Responces
  • May 2017 – 0 Responces
  • April 2017 – 2 Received – 2 Responces of Extreamely Likely
  • March 2017 –  4 Received – 3 Responses of Extremely Likely, 1 Likely
  • February 2017 – 0 Responses
  • January 2017 – 1 Response of Unlikely
  • December 2016 – 0 Responces
  • November 2016 – 1 Response of Extremely Likely
  • October 2016 – 2 Responses Received – 2 Extremely Likely
  • September 2016 – 0 responses
  • August 2016 – 0 Responses
  • July 2016 – 2 Responses Received – 1 Extremely Likely, 1 Neither Likely or Unlikely
  • June 2016 – 3 Responses Received – 1 Extremely Likely, 1 Likely & 1 Unlikely
  • May 2016 – 2 Responses of Extremely Likely
  • April 2016 – 2 Responses of Extremely Likely