Cross Deep Surgery

4 Cross Deep, Twickenham, TW1 4QP

Telephone: 020 8892 8124

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Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

During COVID, the requirement for practices to maintain Friends and Family Test (FFT) was paused. From April 22 the pratcice has re-started FFT and will report monthly on the results on this page. We have improved the way in which we collect this data as each patient who has an appt at the practice will receive a SMS invitation to take part. These are counted up and results are reviewed and shraed with the practice team and with our Patient Participation Group.

Manual FFT can be sent to the practice by clicking here.  Patients were asked, Overall, how was your experience of our service.

Mar 2024

Ranking Number of Patients %
Very Poor 3 0.51%
Poor 1 0.17%
Neither 13 2.21%
Good 71 12.07%
Very Good 500 85.03%
Total 588 100%

In March 24, 97.10% of patient ranked our services as good and very good

Feb 2024

Ranking Number of Patients %
Very Poor 6 0.91%
Poor 7 1.06%
Neither 11 1.67%
Good 66 10.07%
Very Good 565 86.25%
Total 655 100%

In Feb 24, 96.32% of patient ranked our services as good and very good

 Jan 2024

Ranking Number of Patients %
Very Poor 3 0.50%
Poor 5 0.84%
Neither 8 1.35%
Good 45 7.62%
Very Good 529 89.66%
Total 590 100%

In Jan 24, 97.28% of patient ranked our services as good and very good

Dec 2023

Ranking Number of Patients %
Very Poor 3 0.60%
Poor 5 1.12%
Neither 2 0.40%
Good 55 11.13%
Very Good 429 86.84%
Total 494 100%

In Dec 23, 97.97% of patient ranked our services as good and very good, which is up from Last Month. 

Nov 2023

Ranking Number of Patients %
Very Poor 2 0.33%
Poor 2 0.33%
Neither 9 1.49%
Good 59 9.80%
Very Good 530 88.03
Total 602 100%

Oct 2023

Ranking Number of Patients %
Very Poor 1 0.15%
Poor 3 0.46%
Neither 8 1.23%
Good 65 10.06%
Very Good 569 88.08%
Total 646 100%

Sept 2023

Ranking Number of Patients %
Very Poor 5 0.83%
Poor 4 0.66%
Neither 16 2.67%
Good 70 11.70%
Very Good 503 84.11%
Total 598 100%

In Sept 23, 95.81% of patient ranked our services as good and very good. This is compared to 98.28% in August 23.

Aug 2023

Ranking Number of Patients %
Very Poor 4 0.68%
Poor 1 0.17%
Neither 5 0.85%
Good 52 8.87%
Very Good 524 89.41%
Total 586 100%

Patient satisfaction has increased in Aug 23 from 98.18%, to 98.28% of patients raking our service good and very good.

July 2023

Ranking Number of Patients %
Very Poor 1 0.18%
Poor 2 0.37%
Neither 7 1.30%
Good 54 10.05%
Very Good 473 88.08%
Total 537 100%

Results indicate that Patient satisfaction has increased in July 23 from 96.06%, to 98.18% of patients raking our service good and very good.

June 2023

Ranking Number of Patients %
Very Poor 7 1.10%
Poor 3 0.47%
Neither 15 2.37%
Good 55 8.67%
Very Good 554 87.39%
Total 634 100%

May 2023

Ranking Number of Patients %
Very Poor 2 0.36
Poor 6 1.07
Neither 10 1.79
Good 50 8.95
Very Good 491 87.83
Total 559 100%

April 2023

Ranking Number of Patients %
Very Poor 3 0.66%
Poor 1 0.22%
Neither 6 1.34%
Good 47 10.50%
Very Good 391 87.28%
Total 448 100%

March 2023

Ranking Number of Patients %
Very Poor 5 0.66%
Poor 7 0.93%
Neither 12 1.60%
Good 86 11.46%
Very Good 640 85.33%
Total 750 100%

February 2023

Ranking Number of Patients %
Very Poor 7 1.3%
Poor 3 0.5%
Neither 9 1.7%
Good 69 13.7%
Very Good 414 82.4%
Total 502 100%

January 2023

Ranking Number of Patients %
Very Poor 5 1%
Poor 5 1%
Neither 12 2%
Good 77 16%
Very Good 382 80%
Total 397 100%

December 2022

Ranking Number of Patients %
Very Poor 4 1%
Poor 4 1%
Neither 7 2%
Good 55 14%
Very Good 327 82%
Total 397 100%

 

November 2022

Ranking Number of Patients %
Very Poor 5 1%
Poor 4 1%
Neither 11 2%
Good 90 16%
Very Good 448 80%
Total 558 100%

October 2022

Ranking Number of Patients %
Very Poor 2 1%
Poor 4 2%
Neither 5 1%
Good 58 15%
Very Good 320 82%
Total 392 100%

September 2022

Ranking Number of Patients %
Very Poor 4 1%
Poor 5 1%
Neither 7 1%
Good 65 12%
Very Good 476 85%
Total 557 100%

August 2022

Ranking Number of Patients %
Very Poor 3 1%
Poor 4 1%
Neither 7 2%
Good 49 14%
Very Good 298 83%
Total 361 100%

July 2022

Ranking Number of Patients %
Very Poor 0 0%
Poor 0 0%
Neither 9 2%
Good 50 13%
Very Good 325 85%
Total 384 100%

June 2022

Ranking Number of Patients %
Very Poor 3 1%
Poor 3 1%
Neither 8 2%
Good 49 13%
Very Good 308 83%
Total 371 100%

May 2022

Ranking Number of Patients %
Very Poor 3 0.98%
Poor 4 1.31%
Neither 8 2.62%
Good 58 19.01%
Very Good 232 76.06%
Total 305 100%

April 2022 (Switched on Mid-Month)

Ranking Number of Patients %
Very Poor 4 1.42%
Poor 2 2.85%
Neither 0 0%
Good 12 17.14%
Very Good 55 78.57%
Total 70 100%

 

Results of Cross Deep Surgeries FFT – Pre COVID

  • November 2019 – 1 Response
  • October 2018 – 0 Responces
  • September 2018 – 0 Responces
  • August 2018 – 0 Responces
  • July 2018 – 0 Responses
  • June 2018 – 1 Response of Likely
  • May 2018 – 1 Response of Extremely Likely
  • April 2018 – 4 Responses Received – 2 Extremely Likely & 2 Extremely Unlikely
  • March 2018 – 0 Responses
  • February 2018 – 0 Responces
  • January 2018 – 1 Response of Extremely Likely, 1 Response of Neither Likely or Unlikely
  • December 2017 – 1 Response of Extremely Likely
  • November 2017 – 1 Response of Extremely Likely
  • October 2017 – 0 Responces
  • September 2017 – 0 Responces
  • August 2017 – 0 Responces
  • July 2017 – 1 Responce of Extreamly Likely
  • June 2017 – 0 Responces
  • May 2017 – 0 Responces
  • April 2017 – 2 Received – 2 Responces of Extreamely Likely
  • March 2017 –  4 Received – 3 Responses of Extremely Likely, 1 Likely
  • February 2017 – 0 Responses
  • January 2017 – 1 Response of Unlikely
  • December 2016 – 0 Responces
  • November 2016 – 1 Response of Extremely Likely
  • October 2016 – 2 Responses Received – 2 Extremely Likely
  • September 2016 – 0 responses
  • August 2016 – 0 Responses
  • July 2016 – 2 Responses Received – 1 Extremely Likely, 1 Neither Likely or Unlikely
  • June 2016 – 3 Responses Received – 1 Extremely Likely, 1 Likely & 1 Unlikely
  • May 2016 – 2 Responses of Extremely Likely
  • April 2016 – 2 Responses of Extremely Likely