Cross Deep Surgery
4 Cross Deep, Twickenham, TW1 4QP
Telephone: 020 8892 8124
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Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
During COVID, the requirement for practices to maintain Friends and Family Test (FFT) was paused. From April 22 the pratcice has re-started FFT and will report monthly on the results on this page. We have improved the way in which we collect this data as each patient who has an appt at the practice will receive a SMS invitation to take part. These are counted up and results are reviewed and shraed with the practice team and with our Patient Participation Group.
Manual FFT can be sent to the practice by clicking here. Patients were asked, Overall, how was your experience of our service.
Oct 2023
| Ranking | Number of Patients | % |
| Very Poor | 1 | 0.15% |
| Poor | 3 | 0.46% |
| Neither | 8 | 1.23% |
| Good | 65 | 10.06% |
| Very Good | 569 | 88.08% |
| Total | 646 | 100% |
Sept 2023
| Ranking | Number of Patients | % |
| Very Poor | 5 | 0.83% |
| Poor | 4 | 0.66% |
| Neither | 16 | 2.67% |
| Good | 70 | 11.70% |
| Very Good | 503 | 84.11% |
| Total | 598 | 100% |
In Sept 23, 95.81% of patient ranked our services as good and very good. This is compared to 98.28% in August 23.
Aug 2023
| Ranking | Number of Patients | % |
| Very Poor | 4 | 0.68% |
| Poor | 1 | 0.17% |
| Neither | 5 | 0.85% |
| Good | 52 | 8.87% |
| Very Good | 524 | 89.41% |
| Total | 586 | 100% |
Patient satisfaction has increased in Aug 23 from 98.18%, to 98.28% of patients raking our service good and very good.
July 2023
| Ranking | Number of Patients | % |
| Very Poor | 1 | 0.18% |
| Poor | 2 | 0.37% |
| Neither | 7 | 1.30% |
| Good | 54 | 10.05% |
| Very Good | 473 | 88.08% |
| Total | 537 | 100% |
Results indicate that Patient satisfaction has increased in July 23 from 96.06%, to 98.18% of patients raking our service good and very good.
June 2023
| Ranking | Number of Patients | % |
| Very Poor | 7 | 1.10% |
| Poor | 3 | 0.47% |
| Neither | 15 | 2.37% |
| Good | 55 | 8.67% |
| Very Good | 554 | 87.39% |
| Total | 634 | 100% |
May 2023
| Ranking | Number of Patients | % |
| Very Poor | 2 | 0.36 |
| Poor | 6 | 1.07 |
| Neither | 10 | 1.79 |
| Good | 50 | 8.95 |
| Very Good | 491 | 87.83 |
| Total | 559 | 100% |
April 2023
| Ranking | Number of Patients | % |
| Very Poor | 3 | 0.66% |
| Poor | 1 | 0.22% |
| Neither | 6 | 1.34% |
| Good | 47 | 10.50% |
| Very Good | 391 | 87.28% |
| Total | 448 | 100% |
March 2023
| Ranking | Number of Patients | % |
| Very Poor | 5 | 0.66% |
| Poor | 7 | 0.93% |
| Neither | 12 | 1.60% |
| Good | 86 | 11.46% |
| Very Good | 640 | 85.33% |
| Total | 750 | 100% |
February 2023
| Ranking | Number of Patients | % |
| Very Poor | 7 | 1.3% |
| Poor | 3 | 0.5% |
| Neither | 9 | 1.7% |
| Good | 69 | 13.7% |
| Very Good | 414 | 82.4% |
| Total | 502 | 100% |
January 2023
| Ranking | Number of Patients | % |
| Very Poor | 5 | 1% |
| Poor | 5 | 1% |
| Neither | 12 | 2% |
| Good | 77 | 16% |
| Very Good | 382 | 80% |
| Total | 397 | 100% |
December 2022
| Ranking | Number of Patients | % |
| Very Poor | 4 | 1% |
| Poor | 4 | 1% |
| Neither | 7 | 2% |
| Good | 55 | 14% |
| Very Good | 327 | 82% |
| Total | 397 | 100% |
November 2022
| Ranking | Number of Patients | % |
| Very Poor | 5 | 1% |
| Poor | 4 | 1% |
| Neither | 11 | 2% |
| Good | 90 | 16% |
| Very Good | 448 | 80% |
| Total | 558 | 100% |
October 2022
| Ranking | Number of Patients | % |
| Very Poor | 2 | 1% |
| Poor | 4 | 2% |
| Neither | 5 | 1% |
| Good | 58 | 15% |
| Very Good | 320 | 82% |
| Total | 392 | 100% |
September 2022
| Ranking | Number of Patients | % |
| Very Poor | 4 | 1% |
| Poor | 5 | 1% |
| Neither | 7 | 1% |
| Good | 65 | 12% |
| Very Good | 476 | 85% |
| Total | 557 | 100% |
August 2022
| Ranking | Number of Patients | % |
| Very Poor | 3 | 1% |
| Poor | 4 | 1% |
| Neither | 7 | 2% |
| Good | 49 | 14% |
| Very Good | 298 | 83% |
| Total | 361 | 100% |
July 2022
| Ranking | Number of Patients | % |
| Very Poor | 0 | 0% |
| Poor | 0 | 0% |
| Neither | 9 | 2% |
| Good | 50 | 13% |
| Very Good | 325 | 85% |
| Total | 384 | 100% |
June 2022
| Ranking | Number of Patients | % |
| Very Poor | 3 | 1% |
| Poor | 3 | 1% |
| Neither | 8 | 2% |
| Good | 49 | 13% |
| Very Good | 308 | 83% |
| Total | 371 | 100% |
May 2022
| Ranking | Number of Patients | % |
| Very Poor | 3 | 0.98% |
| Poor | 4 | 1.31% |
| Neither | 8 | 2.62% |
| Good | 58 | 19.01% |
| Very Good | 232 | 76.06% |
| Total | 305 | 100% |
April 2022 (Switched on Mid-Month)
| Ranking | Number of Patients | % |
| Very Poor | 4 | 1.42% |
| Poor | 2 | 2.85% |
| Neither | 0 | 0% |
| Good | 12 | 17.14% |
| Very Good | 55 | 78.57% |
| Total | 70 | 100% |
Results of Cross Deep Surgeries FFT – Pre COVID
- November 2019 – 1 Response
- October 2018 – 0 Responces
- September 2018 – 0 Responces
- August 2018 – 0 Responces
- July 2018 – 0 Responses
- June 2018 – 1 Response of Likely
- May 2018 – 1 Response of Extremely Likely
- April 2018 – 4 Responses Received – 2 Extremely Likely & 2 Extremely Unlikely
- March 2018 – 0 Responses
- February 2018 – 0 Responces
- January 2018 – 1 Response of Extremely Likely, 1 Response of Neither Likely or Unlikely
- December 2017 – 1 Response of Extremely Likely
- November 2017 – 1 Response of Extremely Likely
- October 2017 – 0 Responces
- September 2017 – 0 Responces
- August 2017 – 0 Responces
- July 2017 – 1 Responce of Extreamly Likely
- June 2017 – 0 Responces
- May 2017 – 0 Responces
- April 2017 – 2 Received – 2 Responces of Extreamely Likely
- March 2017 – 4 Received – 3 Responses of Extremely Likely, 1 Likely
- February 2017 – 0 Responses
- January 2017 – 1 Response of Unlikely
- December 2016 – 0 Responces
- November 2016 – 1 Response of Extremely Likely
- October 2016 – 2 Responses Received – 2 Extremely Likely
- September 2016 – 0 responses
- August 2016 – 0 Responses
- July 2016 – 2 Responses Received – 1 Extremely Likely, 1 Neither Likely or Unlikely
- June 2016 – 3 Responses Received – 1 Extremely Likely, 1 Likely & 1 Unlikely
- May 2016 – 2 Responses of Extremely Likely
- April 2016 – 2 Responses of Extremely Likely
