Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

During COVID, the requirement for practices to maintain Friends and Family Test (FFT) was paused. From April 22 the pratcice has re-started FFT and will report monthly on the results on this page. We have improved the way in which we collect this data as each patient who has an appt at the practice will receive a SMS invitation to take part. These are counted up and results are reviewed and shared with the practice team and with our Patient Participation Group.

Results

August 2024

Ranking Number of Patients %
Very Poor 5 1.02%
Poor 3 0.61%
Neither 6 1.22%
Good 40 8.16%
Very Good 436 88.97%
Total 490 100%

In Aug 2024, 97.13 % of our patients ranked our services as good and very good.

July 2024

Ranking Number of Patients %
Very Poor 5 0.76
Poor 4 0.61
Neither 14 2.12
Good 80 12.14
Very Good 556 84.37
Total 659 100%

June 2024

Ranking Number of Patients %
Very Poor 4 0.89%
Poor 2 0.45%
Neither 7 1.57%
Good 47 10.54%
Very Good 386 86.55%
Total 446 100%

May 2024

Ranking Number of Patients %
Very Poor 3 0.51%
Poor 4 0.68%
Neither 3 0.51%
Good 74 12.54%
Very Good 506 85.76%
Total 590 100%

In May 2024, 98.30% of our patients ranked our services as good and very good

April 2024

Ranking Number of Patients %
Very Poor 3 0.58%
Poor 5 0.97%
Neither 9 1.75%
Good 41 7.98%
Very Good 456 88.72%
Total 514 100%

In April 24, 96.69% of patient ranked our services as good and very good

Mar 2024

Ranking Number of Patients %
Very Poor 3 0.51%
Poor 1 0.17%
Neither 13 2.21%
Good 71 12.07%
Very Good 500 85.03%
Total 588 100%

In March 24, 97.10% of patient ranked our services as good and very good

Feb 2024

Ranking Number of Patients %
Very Poor 6 0.91%
Poor 7 1.06%
Neither 11 1.67%
Good 66 10.07%
Very Good 565 86.25%
Total 655 100%

In Feb 24, 96.32% of patient ranked our services as good and very good

 Jan 2024

Ranking Number of Patients %
Very Poor 3 0.50%
Poor 5 0.84%
Neither 8 1.35%
Good 45 7.62%
Very Good 529 89.66%
Total 590 100%

In Jan 24, 97.28% of patient ranked our services as good and very good