The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

During COVID, the requirement for practices to maintain Friends and Family Test (FFT) was paused. From April 22 the pratcice has re-started FFT and will report monthly on the results on this page. We have improved the way in which we collect this data as each patient who has an appt at the practice will receive a SMS invitation to take part. These are counted up and results are reviewed and shared with the practice team and with our Patient Participation Group.

Results

April 2025

Ranking	Number of Patients	%
Very Poor	1	0.17%
Poor	3	0.52%
Neither	12	2.06%
Good	59	10.14%
Very Good	507	87.11%
Total	582	100%

In April 2025, 97.25% of our patients ranked our services as good and very good.

We will continue to review responses each month to identify any themes.

 

Summary 2024-25 – April 2024 – March 2025 

Ranking	Number of Patients	%
Very Poor	32	0.48%
Poor	39	0.59%
Neither	76	1.15%
Good	718	10.89%
Very Good	5723	86.87%
Total	6588	100%

Between April 2024 – March 2025, 97.76% of our patients ranked our services as good and very good.