The practice was established over one hundred years ago/ The present partners have sought to continue this tradition whilst incorporating the highest standards of modern medicine. The surgery was fully refurbished in 1991 when it also became a Training Practice for aspiring GPs.
In 2007 further expansion was undertaken to provide improved services to patients including facilities such as a minor operation suite. In 2012 the practice underwent a further refurbishment of the reception area and nurses treatment room.
The team includes Nine GPs as well as 2 GP trainees, a Physicians Associate, two Practice Nurses, a Health Care Assistant, a Practice Manager and IT Manager, a team of Pharmacists and a team of receptionists and administrators. We also work closely with the Health Visitors, District Nurses and other community organisations to deliver high quality care to our patients.
Our History
The practice was founded by Dr Thompson in 1910 and is now over 100 years old. Dr George Thompson (“Uncle George”) set up practice initially with Dr Bill Rayner and at that time the practice was situated at Rose Villa in Second Cross Road. A branch surgery was then bought in 1930 at the Cross Deep Location.
In 1939 Dr Tony Shearman arrived along with Drs Leon Walkden and Alan Wallace and the practice flourished over the next thirty years. Rose Villa was eventually sold in 1969. From 1980 to 2003 there was another long period of stability when Drs Alex Hall, Ting To, Jean Edmonds, and Graeme Robertson were the incumbent doctors.
Dr Jean Edmonds retired in 2006 and Dr Ting To left the practice in 2010.
After Dr Rachel O’Donnell joined the practice in 2006 followed by Dr Clare Hurle in 2009 both became partners alongside Dr Graeme Robertson and Dr Alison Lloyd in 2011.
In 2013 Dr Alison Lloyd announced her retirement, followed by Dr Graeme Robertson in 2014 at which point Dr Sylwia Ferguson who had been working as a salaried GP at Cross Deep joined the partnership at the beginning of 2015.
Our Patients
We look after approximately 11,240 people in Twickenham, Teddington and Hampton. We also provide care for Brinsworth House, a Residential Home in Twickenham for retired theatre artists, and for Roy Kinnear House, a nursing home for young people with severe disabilities.
Richmond GP Alliance & East Twickenham Primary Care Networks
Richmond GP Alliance
The RGPA role is to improve care for our patients and to ensure Primary Care is sustainable for our members and their staff. We have joined together to develop innovative ways of improving patient access to medical care across the Borough. We aim to provide patients with safer, faster, and better healthcare. To achieve our ambitions we applied for funding from the Prime Minister’s Challenge Fund, which the Prime Minister had established in 2013 to drive innovation and improve access to Primary Care at a national level. Against strong competition from across the country, we have been allocated funds which we have used to improve patient access and experience, and to develop integrated Information Technology across the Borough. We have also provided extended access, 12 hours a day, seven days a week, from four Hubs across the Borough.
Click here to view the RGPAs website
East Twickenham Primary Care Network
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease or suffer with mental health issues and may need to access their local health services more often.
To meet these needs, GP practices are working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in groups of practices known as primary care networks (PCNs).
PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve.
Each of the 1,250 PCNs across England are based on GP registered patient lists, typically serving natural communities of between 30,000 to 50,000 people (with some flexibility). They are small enough to provide the personal care valued by both people and GPs, but large enough to have impact and economies of scale through better collaboration between GP practices and others in the local health and social care system.
PCNs are led by clinical directors who may be a GP, general practice nurse, clinical pharmacist or other clinical profession working in general practice.
Over 99% of general practices are part of a PCN, who sign up to the Network Contact DES which details their core requirements and entitlements.
Find out more through a collection of case studies from across the country where PCNs are working to make a difference to staff and patients.
Click here to Watch a short animation that explains the concept of PCNs and how this new way of working enables health and other services to work together to provide better access for patients.
East Twickenham PCN Members
East Twickenham PCN is made up of 7 GP practices with total patient number of approx 55,000.
The seven practices work collaboratively to tackle health inequalities and deliver high quality care in our community.
Roles within the PCN
Clinical Director
Clinical directors have a critical role in coordinating the work of a PCN and providing leadership as part of this new structure. Equipping them with the skills to lead and develop PCNs is crucial to realising the ambitions of improving health outcomes for communities
PCN Manager
The PCN Manager will act as a point of expertise, coordinate the successful achievement of all governance requirements, translate national and local policy into meaningful changes, and will support practices to achieve improved outcomes for the local population.
Clinical Pharmacists
A Primary Care Network (PCN) pharmacist works alongside a multidisciplinary diverse team of health care professionals in general practice and within the primary care network, providing primary support for prescription and medication queries.
Physician Associates
A Physician Associate, or Physician Assistant supports Physicians with the diagnosis and management of patients in general practice. Their duties include working directly with patients to diagnose medical conditions, performing medical procedures and developing treatment plans.
Social Prescribing Link Workers
Social Prescribing Link Workers (SPLWs) are a key part of the multidisciplinary team within primary care networks (PCN). SPLWs can provide more time and focus on ‘what matters to me’ and take a holistic approach to an individual’s health and wellbeing and empower them to take back control.
Mental Health Link Worker
Working with other PCN-based roles, Mental Health Link Workers can address the potential range of biopsychosocial needs of patients with mental health problems, as part of a multi-disciplinary team.
Care Coordinators
They work closely with the GPs and other primary care colleagues within the primary care network (PCN) to identify and manage a caseload of identified patients.
