Cross Deep Surgery

4 Cross Deep, Twickenham, TW1 4QP

Telephone: 020 8892 8124

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Coronavirus Information for Patients


Information for Patients with Long Term Conditions

The SWL long-term condition programme team has been working on a primary care response to Covid-19 by developing online patient information toolkits and a bespoke video, for primary care to share with patients who have the following conditions: diabetes, respiratory or cardiovascular disease.  The video and patient information toolkits can be found by clicking here

Information for Parents

If your child is unwell and you need advice from the practice then please contact us as you usually would.  Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice – contact us first.

Click here to access information on when to contact Health Care Providers during the COVID Pandemic. 

Looking after your Mental Health

The NHS is here to look after your mental health during these difficult times. As one of our patients you can access therapy and support at the NHS Richmond Wellbeing Service

You can refer yourself online or by phone 02085485550

Click Here to view the Smaritans Signposting List : NHS Emotional Support Line

Get an Isolation Note

Use this service if you have been told to self-isolate because of coronavirus and you need a note for your employer.

This service is only for people who:

  • have symptoms of coronavirus
  • live with someone who has symptoms of coronavirus

Click here to access the Portal.


Helpline for Richmond borough residents

Richmond Council has set up a Community Hub to co-ordinate the support being offered by the Council and the borough’s many voluntary organisations in response to the coronavirus pandemic.  This is to help those most in need stay safe and well while they self-isolate at home.  The Government’s Local Support Scheme will link in with the Community Hub to support those for whom self-isolation is most critical.

To get help, residents can directly contact the helpline using either phone or email, details are given here.

0208 871 6555 or


The NHS Needs  – NHS Volunteer Responders

NHS Volunteer Responders is a new group that will carry out simple, non-medical tasks to support people in England who have been asked to shield themselves from coronavirus because of underlying health conditions. They will be used by healthcare professionals to make sure people who are highly vulnerable to coronavirus (COVID-19) are able to stay safe and well at home.

Click here to find out more on how you can help the NHS. 

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